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| Concept |
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| Our Concept page, Intro, First Look and Frequently Asked Questions (FAQ), will provide you with an overview of Sapience, and how it will benefit your organization. |
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| Sapience is a powerful patent-pending software product that delivers 15-20%
gain in Work Output, thereby boosting overall revenue and profitability.
It achieves this without requiring any change in process or additional management effort.
under-utilization of capacity. Managers can guide their teams towards more focused effort, while
individuals can improve their work-life balance. Senior management now get accurate Effort, which
ensures more predictable delivery. They can spot underutilized and overworked teams, both of which are
strong lead indicators of potential issues. |
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What challenge does Sapience address? |
| Most industries use ERP (Enterprise Resource Planning) software for optimizing their delivery and operations. They have production targets, and precise information on total material used, person-hours of effort and actual output. |
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| This is not the case at companies whose employees rely on computers to deliver their products and services. These are typically software product or services firms, IT teams at large organizations in various sectors, KPO/BPOs, engineering services etc. |
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| These companies lack quantitative data on exact Effort on various projects and functions, and their different phases (like requirements, design, testing and support) and activities (communication, documentation, meetings, calls). |
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| Recent trends are forcing them to measure Effort (which is currently attempted with timesheets and CRM type applications): |
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With more work being outsourced, clients are demanding accountability and assurance of time spent on their projects. |
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On Time & Material contracts, vendors are at risk since they do not have any documentation to validate hours claimed to have been spent on projects by personnel. Manual timesheets may not meet increasingly stringent audit requirements. |
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To cap costs, projects are increasingly becoming fixed price. It is estimated that fixed price contracts are already 30-40% of all contracts, and this will rise to 60% and more in the next few years. Fixed price bids require accurate estimation, which in turn demands proper Effort measurement of current work. |
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Anecdotal evidence is that over 50% of project teams are significantly over-worked for long stretches, pointing to poor Effort estimation. |
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Over 50% of cost is in employee compensation, yet there is no simple way to verify that employee Effort capacity is being fully utilized. It is estimated that 20% of employees may be working at 50-60% capacity or less, often because they are not assigned sufficient tasks. |
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| Effort estimation is usually based on approximate headcount
or timesheets and CRM type applications. These measures are highly inaccurate. Headcount and elapsed time does not measure real Effort – it hides the complexities related to multiple projects, under-utilization of time and over-work. Employees filling in timesheets - whether on spreadsheets or CRM type applications, find it a painful chore. Their inputs tend to be highly inaccurate and very subjective. There is a natural tendency to report only what is expected of them by their manager. |
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| Besides the poor quality of Effort data, existing methods lack the capability to provide deeper insights into the nature of the Effort (split by activities, applications, functions, projects, tasks etc.). Incomplete and flawed data only leads to poor decisions. |
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| A solution to measure and analyze Enterprise Effort and Time Productivity – effortlessly! |
| Sapience provides an elegant and solution to measure Effort. It automatically sources actual Effort for each individual employee in terms of time spent on applications, activities and projects. An instant view of Effort, current till the previous day, is available online to managers and employees at all levels. |
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| Sapience does not compete with Project Management (PM) software, and in fact augments it by providing actual Effort on projects and functions, along with exact time spent on activities and applications. Our OpenSapience API allows integration with your PM tool and other software. |
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Useful Links |
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